Dear AT&T–
I must admit, I feel you scored a coup in 2007 when you cornered the U.S. market on iPhone accessibility, becoming the exclusive carrier of the device. Your growing AT&T Mobility brand expanded further with the addition of the iPhone 3G in 2008, but I must question your network’s ability to support the needs of rabid Apple iPhonatics. Now, I am not an iPhonatic per se, but I do depend on my iPhone to serve–at minimum–as a phone. Yesterday, it did not and the weaknesses in your service are severely harming my business style.
A casting associate called to book me for an audition next week. I heard as much as, “…if you are available for an audition on…” before the call was dropped. Onboard the sardinemobile of a bus on which I was crammed, I quickly called the casting agency and asked for the associate. I apologized for the dropped call. ”So you had called about an audition on…when?”, I inquired. The associate offered the dates and the potential audition windows. Before I could respond, again the call was dropped. I redialed hastily. ”Hi, this is Alecia calling back.” There was a chuckle on the other end and I was re-transferred to complete the conversation. ”Hi again. I’m sooo sorry,” I apologized in my mortified state. ”I don’t know what’s going on with my phone.” (I should have said, my phone service provider.) The associate was understanding and I conveyed my preferred audition day and time slot. Or at least I thought I had. Before I had even completed my sentence, the call had been dropped once more.
I was livid. I tamed my fumes for ten minutes until I was in an area where I knew “five bars” of indicative service provided “five bars” of service and I phoned again. I apologized and confirmed my audition. The casting associate indicated she had heard enough to book the time for me and that I didn’t need to call again.
Perhaps I need more bars to ensure one complete phone call. Doesn’t Verizon offer six?
Sincerely,
Alecia
CONNECT